Shipping Policies & Procedures
At Alternative Choices Healing Center, our goal is to give you an enjoyable shopping experience. We’ve done our best to make everything simple to do and easy to understand. Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at xianti@choosecra.com
Most credit card orders received and approved before 2 p.m. Mountain Standard Time are generally shipped within 24 hours, except for weekends.
These are the shipping choices for online orders shipped within the United States and Internationally:
• United State Postal Service (USPS)
NOTE: WE DO NOT ACCEPT OPENED RETURNS on our any of our nutrition or supplement products. Please check your order carefully when you receive it.
PRICES AND TERMS SUBJECT TO CHANGE WITHOUT NOTICE
Shipping & Handling Charges
All shipping and handling charges are calculated at the time of check out. Choose whatever delivery service and time frame suits your needs. There is a nominal charge for handling added to cover the costs of packaging.
Shipping & handling companies for USA
NOTE: If you have a P.O. Box, choose United States Postal Service ONLY. Otherwise, please provide your street address so that we can send your order to you without delay.
USPS Priority (shipped via USPS, 2 – 3 business days average anywhere in the USA)
International Shipping & Handling
Canada Normal (Canada, 7 – 10 business days)
Estimated delivery time for items we have in stock is dependent on the postal service from date of shipment, provided no problems occur with your local customs office. Most orders do clear quickly and are delivered within the estimated time.
For all Canadian shipments, Alternative Choices Healing Center will not be held responsible or liable for any problems that result at Canada’s local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.
Alternative Choices Healing Center will not be held liable for any customs duties or taxes that arise from your local customs office. Alternative Choices Healing Center will also not be held responsible for any additional fee the local carrier in your country may charge.
NOTE: Orders to Canada have a $9.95 surcharge. Orders for Alaska, Hawaii, and elsewhere may require additional shipping charges. The shipping amount indicated will not reflect actual shipping charges when you check out; you will be contacted to obtain your approval of the final shipping charges prior to the order processing.
All Other Countries International (shipped via regular mail, 10 – 14 business days anywhere in the world)
Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country’s policies. Because of increased vigilance in Germany, we no longer ship to Germany.
International delivery times
Estimated delivery time for items we have in stock is from date of shipment, provided no problems occur with your local customs office. Some countries may require various types of import licenses. Alternative Choices Healing Center will not knowingly ship any products to any countries that may require any type of license.
NO orders ship on Saturdays or Sundays and Holidays
All Express Mail orders are waived from signature unless otherwise instructed via comments in your order form, by email or phone.
If no one is home…
In the event there is no one to receive/sign for your package on the first delivery, often the delivery services will make two additional attempts to deliver, after which the package will be returned to ALTERNATIVE CHOICES HEALING CENTER.
Packages delivered in a damaged condition should be promptly reported to your local shipper’s office. Please retain the original shipping carton for the shippers verification and examination. Following their inspection of the package, the shipper will accept the damaged product(s) and handle all the details of the claim and will notify ALTERNATIVE CHOICES HEALING CENTER.
You will need to work out with them if they will pick up the damaged package, or see if you need to drop it off at one of their offices.
Arizona sales tax
My office is in Arizona so if you live this state, Arizona sales tax will be applied to your order.
Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery; we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).
Ordering Methods
ONLINE: Click on “Add to Cart” from our shopping cart. Also see our ordering help page.
BY PHONE In the United States: Phone: 1-928-639-4574
Order status and returns
You will receive a confirmation e-mail after placing your order. If you have any questions, e-mail us Monday to Friday from 10 a.m. to 2 p.m. Mountain Standard Time at xianti@choosecra.com. You can also leave us a message 24 hours a day Phone: 1-928-639-4574
Payment options for your purchases
We accept the following credit cards: VISA and MasterCard, and Discover